FAQs

What is your make-up policy?

You can find our make-up policy and the form to request a make-up class here. There are no make-ups or credits after week 5 of the session.

If a child must drop out of KGS classes due to a medical concern or issue, we require a note from their physician. Classes can then be completed the following session if the child registers for the entire following session. 

KGS reserves the right to remove a child from a class/program at our discretion, for safety issues and behavioral problems that create an unsafe environment- Young children can't predict their behavior, and we pride ourselves on creating a safe and healthy space for play.

What is your weather make-up policy?

Classes may be cancelled from time to time due to circumstances outside of KGS's control, such as weather. KGS will use every reasonable effort to provide notice of such cancellations by email address provided upon registration. Notice may be given up to an hour before a class start time so please check your email before coming to class. It is at KGS’s discretion whether a class be held or not, and may be based on forecasts rather than current conditions. However, if classes are cancelled due to inclement weather, either a make-up class will be scheduled or a credit towards a new period will be applied. You will always get the number of classes you pay for!

What if you miss a scheduled make-up class?

We will make the utmost effort to give adequate notice of all make-up-class details so that a maximum number of students can attend. After notice of the date & time of the make-up class is provided by KGS, you must alert us within 24 hours if you cannot attend the make-up class; otherwise, it will be considered a "used" make-up opportunity. For missed end-of-season make-up classes, class credits towards your next season may be given in lieu of an additional make-up class opportunity.  

What is your refund policy?

We don’t offer refunds but if, for some reason, your child doesn’t take to the class you registered for, you can receive a credit for the remaining classes which must be used by the end of the two following sessions. You have up until the 3rd class of the session to claim a credit.

If a child must drop out of KGS classes due to a medical concern or issue, we require a note from their physician. Classes can then be completed the following session if the child registers for the entire following session.

If you don't cancel 24 hours in advance for a private lesson, you will still be charged.

Refunds are only given with a note from the child’s physician and are are subject to our $35 per transaction processing fee, and 3% of full cost of lessons fee.

What is your photo and video policy?

We do not allow photos or videos to be taken during class - for the privacy of all students, parents, coaches, and our environment.

Are classes prorated?

 Yes. Classes are prorated.  Please see schedule for current pricing information.

What is your child-to-coach ratio?

KGS offers a range of programs for players of all ages, abilities and need states. Our child-to-coach ratio differs accordingly. Email us with questions about a specific program.

Do you require a minimum number of children to hold a class?

We believe in creating a fun and educational environment in a social setting. Therefore, we usually require a minimum of 3 children for a class to continue. KGS reserves the right to cancel a class as a result of insufficient registration. However, KGS may choose to hold a class (regular or trial) with less than 3 students.  

A full refund will be provided if a class is cancelled. Cancelled classes due to inclement weather may be made up at the discretion of the instructor. See above make-up policy. 

We understand some parents prefer lower-enrolled classes where each child can get more individual attention. You can take advantage of this by signing up for our private or semi-private lessons.

Do you offer a sibling discount?

Yes, we do! We offer a 5% sibling discount and a 10% twin discount.  Please note, only one discount can be used at a time and discounts cannot be used on top of promotions. Contact us for more information. No discounts will be extended for private lessons.

What is Your Drop Off/Pick-Up Policy?

A child must be dropped off by a parent/adult. We do not allow early drop-offs as a child must be supervised by an adult. For pick-ups, a child must be picked up by an adult at the time class ends. It is the parent or caregivers responsibility to be there when class ends.

What Should My Child Bring to Class?

We provide clubs fit for your child's age and size. We only ask that your child wear athletic gear and proper sneakers as well as bring water/juice to each session.  

Can Classes be Carried Over into Other Sessions?

No classes can be carried over into other sessions.

What other class restrictions does KGS have?

Because children learn at different rates according to changes in their physical growth, social awareness, and cognitive understandings,  KGS reserves the right to occasionally move individual children to a different group than they were initially registered for to increase the child's success and learning.